WAITER RESPONSIBILITIES

ALL WAITERS ARE TO READ THIS AND SIGN AT THE BOTTOM

WAITER RESPONSIBILITIES

            *The main responsibility of all Italia employees is to make the customer happy.

            *Waiters are the integral part of the floor staff at Italia. They have the most amount of direct contact with the customers and generally have the largest influence over the customer's experience.

            *Waiting tables requires great organizational skills as well as communication and interpersonal skills. You must be ORGANIZED and FOCUSED.  You must be able to interact with customers at all times.  Your personality is just as important as your wait skills.

            *Be attentive to all of your customer's needs.  Whether they need more food, drinks, dessert or attention you should be there to provide it.  A customer should never have to look for a waiter.  If a customer who is not in your station asks you for something, get it or tell the server.  Never reply, "I'm not your waiter."

            *While all staffs (bar, bus, kitchen, wait) are all EQUALLY important, the wait-staff is what customers are most likely to remember.  So don't piss people off.

                                                                                                                                    -Alfredo  B.