ALL WAITERS ARE
TO READ THIS AND SIGN AT THE BOTTOM
*The
main responsibility of all Italia employees is to make the customer happy.
*Waiters
are the integral part of the floor staff at Italia. They have the most amount
of direct contact with the customers and generally have the largest influence
over the customer's experience.
*Waiting
tables requires great organizational skills as well as communication and
interpersonal skills. You must be ORGANIZED and FOCUSED. You must be able to interact with customers
at all times. Your personality is just
as important as your wait skills.
*Be
attentive to all of your customer's needs.
Whether they need more food, drinks, dessert or attention you should be
there to provide it. A customer should
never have to look for a waiter. If a
customer who is not in your station asks you for something, get it or tell the
server. Never reply, "I'm not your
waiter."
*While
all staffs (bar, bus, kitchen, wait) are all EQUALLY important, the wait-staff
is what customers are most likely to remember.
So don't piss people off.
-Alfredo B.
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